FAQ

General:

What is the turbobit.net?

turbobit.net is free file cloud storage service, where you may upload your files, store them, share your files with your friends by providing them links to your files, and download your friend's files using their links.

How long does the turbobit.net server keep the files?
  • For unregistered users, the maximum storage period is 7 days.
  • For registered users, storage time will be automatically added - 45 days starting from the moment of the most recent file download.
  • For Turbo Users, storage time will be automatically added - as many as 90 days starting from the moment of the most recent file download.

All files will be kept only if they comply with our rules and do not violate the laws of your country.

The above implies that as soon as any file containing data violating copyright or other law in any way is detected, it will be immediately removed from the service.

What file size may be uploaded?
  • For unregistered users, the maximum file size is only 200 MB.
  • For registered users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)
  • For Turbo Users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)
What’s Turbo Access?

This is advanced servises of our file sharing service, such as increased download speed, an upload resume after re-connection, direct link download, extended storage time, and other advantages.

What download speed will I have by becoming a Turbo User?

Download speed for a Turbo User is about 1GB per second, if your connection allows it.

How do I purchase Turbo Access?

To purchase Turbo Access, please follow the link: http://turbobit.net/turbo

I get paid for my Turbo access. What next?

Now you can use your account at turbobit.net or your Turbo access code for rapid downloads. If you are buying Turbo access using your turbobit.net registered account, you automatically authorizing your turbobit.net account with Turbo access with period of activity equal to period of bought Turbo access code. Every next purchase of Turbo access using this account will prolong that period of Turbo access with new period of bought Turbo access code. Every followed link to file that direct you to turbobit.net should start downloading with rapid downloading speed. If you are buying Turbo access without your turbobit.net registered account, you also can use it for rapid downloads. Follow link for downloading file at turbobit.net, then click Gold downloading and enter your Turbo access code in suitable field (Enter received code here) and press Login. You will be granted with premium download link to download with rapid speed. In case you have Turbo access code and you would like to use your account with Turbo access rights, just enter your Turbo access code while you are authorized at turbobit.net at and downloading any file at this site.

I have become a Turbo User, but your service does not recognize me as one. What is wrong?

Please make sure that your browser allows cookies. Make sure also that the software you are using does not block cookies (some Firewalls do).

What do I do if I receive no SMS or email message with my password?

Just do not panic! We will of course resend you your password — or give you your money back.
Please give our support team informationas as detailed as you can:

  • your mobile phone number or e-money account you used to make the payment
  • time mark when you sent the message
  • short number where you sent the message
  • your mobile phone provider
  • text of message has been sent and other information you think will be valuable.
Why is my download/upload speed low?

A low download or upload speed may be due to your provider’s settings. You can find out your settings by following this link.
If the file you are downloading is being downloaded by several users simultaneously, this may also result in a low download speed because our servers will distribute the load equally between users. To avoid this and gain download priority, you may either become a Turbo User or try downloading at a different time of the day.

I followed the link for file download and received a «FILE NOT FOUND» message. Why is this?

A «FILE NOT FOUND» message means that the file you are addressing was removed from our server.
There may be several reasons for this:

  • the file has been deleted by the user who had uploaded it
  • a copyright violation
  • storage time expiration
How much may I download from turbobit.net?

The total size of downloads is restricted by your provider’s settings and your user status on turbobit.net. If you are a free user, you may download about 5 GB a day if downloading continually, but note that free account speed is limited.

All users who have Turbo Access may enjoy the maximum download speed possible and download up to 25 GB a day, 300 GB per month.

I receive a message «Your IP reached connection limit, please try again in 500 (300, 200 etc.) seconds». What do I do to download the file?

turbobit.net aims at providing quality service to all users from all regions worldwide independent of the file size, of download time, or of the user’s browser or other settings.

To do this, we use Dynamic Download Splitting which helps us provide an equal download opportunity to all free users notwithstanding the file size. Turbo Users have the priority in download speed; other users are placed in a queue if they have same IP; first come first served.

The time you have to wait in line (the time specified in the message you receive from the Service, e. g. try again in 300 seconds) depends on several different things such as popularity of the file, the load of the server turbobit.net in you net zone, the time of the day etc, but the main factor is the file size.

The bigger the file you downloaded the last time before you requested the latest file from the same IP the longer you will have to wait. To reduce your waiting time, we recommend downloading small files first.

You may also change your IP and try downloading the file again, since it is your particular IP that reaches the connection limit.

I receive a message from your service stating that I am downloading a file at the moment or that I have reached download limit while I have not been downloading anything! What may be the reason for that?

Our service is checking your IP to keep download records. If you receive such a message while in fact you have not been downloading anything, it means that you are using a proxy employed by a lot of users simultaneously. You may not be using a proxy for your computer, but your provider may be employing a client’s transparent proxy.

You may check your IP by following this link.

How to solve this problem? If you have access to your network settings, quit your proxy. If you cannot do that, the only way out is to buy a Turbo Account. Turbo Users are recognized by their cookies, not by their IPs. Unfortunately, we cannot cancel all IP checks; otherwise we would to shut down the service because of uncontrolled downloads. We hope for your understanding.

I can not download a single file, what do I do?

If you’re not a Turbo User, try quitting all your download masters (software boosting download speed).
If the problem persists, probably your browser does not allow cookies. You need them if you are using a proxy.

I upload files through FTP and do not see them in my Personal Office — why is this? What are the restrictions on FTP upload?

The FTP server is synchronized with your Personal Office every 10 minutes. That is, after an FTP upload, the files appear in your Office in about 10 minutes.

Due to the synchronization process, there is another restriction — you cannot upload more than 10 GB in total in 10 minutes to the FTP server.

Can I search for particular files on Turbobit?

No. We care about our users’ privacy and confidentiality of information. Only those who upload files on turbobit.net receive the download link, and it is up to them to decide who will receive access to this file. So, you have access to the file only if you have the complete link.

What download software may I use for downloads?

You may use any popular program, such as Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla, as well as Google File Download Manager and other download managers.

What do I do if I cannot upload files?

Submit the following details to our Support Team, in full:

  • your username (if you are a registered user)
  • time mark when you tried to upload the file
  • names of the files
  • mode of upload (using your browser, through FTP, from another site, several files)
  • if you used FTP, specify the number of the upload server (submit the log of the program you used for upload)
  • if you uploaded the file from another site, specify the links to the uploaded files
  • if you used a browser, specify version of the browser
  • a description of all errors appearing when you tried to upload the file

As much information you will provide, as faster your query will be processed and the more quickly answer will be received!

Why have my files been deleted before their storage time expired? What does «Some of your files have been removed for infringement of rules» mean?

If your file has been deleted with the abuse label, this means that we are received a complaint from the copyright holder or the content of file violates the rules of our service.

If your file has been deleted with the blacklist label, this means that your file is in the list of forbidden (blacklisted).

On demand of right holders we must delete all copies of files and write it MD5-hash to blacklist. In order to further prevent the re-upload the file and delete all existing of the copies on site.

MD5-hash (checksum) — a unique identifier for the file. If two files have the same checksum, it means that the files are identical in content, even if for some reason have different names.

What does the error "Too much attempts for this access code"?

Premium access code you can enter on the site up to 40 times in 24 hours, after successfully entering the code, the site remembers you and is not re-request access code to download the following files. This limit need to prevent the illegal distribution of access codes.

Why I've recieved "You exceeded max number of files that can be downloaded in premium mode" message?

To make sure that all users will get high download speeds and low delays we’ve limited number of files that can be downloaded in premium mode to 500 per day which should be enough for most of the users.
If you need to download more, please contact our support team

How does monthly subscription works?

When you subscribe to a Turbobit plan, your payment method will automatically be set up for recurring billing the time specified of your membership type for your convenience - without having to always manually send money.

Your account will remains Turbo access and you don't need to worry about account expiration.

How do I cancel my turbobit.net subscription?

If you have subscription on your plastic card, please, use this page.

If you have problems with it, you need ask our support team.

Why I’ve got message about reached limits for purchases at site/phone?

For security purposes you have two purchases limit in 24 hours for same payment information. We advise you to purchase one Turbo access, but with long period, for 6 month or 1 year. Price is cheaper for day usage for those access.